Shipping Policy

Shipping Destinations and Rates

We ship to the destinations available at checkout. Shipping charges are displayed before you complete your purchase.

Free-shipping promotions, when available, are subject to the conditions stated in the offer.

Order Processing

Order processing begins after payment is confirmed. Processing takes place before dispatch and is separate from the delivery estimates below.

Please review any processing information provided on the product page or at checkout.

Estimated Delivery Times

• United States: 6–10 business days after dispatch.

• Rest of the world: 8–15 business days after dispatch.

Business days exclude weekends and public holidays. Delivery estimates may be affected by customs clearance, severe weather, carrier disruptions, or peak shopping periods.

Order Tracking

Once your order ships, we will email you a shipping confirmation with tracking information. Tracking updates may take time to appear after the carrier receives your package.

Items from the same order may arrive in separate packages. Where applicable, we will provide tracking information for each shipment.

Shipping Address and Order Changes

Please check your shipping address carefully before placing your order.

If you need to change an address or cancel an order, contact support@glooty.co as soon as possible. Changes and cancellations may not be possible once an order has shipped.

Delays and Missing Packages

If we cannot dispatch your order within the stated shipping timeframe, we will notify you and offer the choice of accepting a revised timeframe or canceling the unshipped items for a full refund.

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, contact support@glooty.co. We will investigate with the carrier and arrange an appropriate resolution, including a replacement or refund where applicable.

Customs and Import Charges

For international shipments, import duties, taxes, or customs fees not collected at checkout may be charged by the destination authorities. These charges are the customer’s responsibility unless otherwise stated or required by law.

Contact Us

For shipping questions or assistance with your order, email support@glooty.co.