Refund policy
Refund Policy
Request a return or exchange within 15 calendar days of delivery. Email support@glooty.co with your order number and the items concerned.
Return Eligibility
Change-of-mind returns must be unworn, unwashed, undamaged, with original tags attached. Faulty-item claims are assessed separately.
Return Instructions
Contact us for instructions and the correct return address before sending anything back. Keep proof of shipment.
Return Shipping
Customers pay return postage for change-of-mind or size-related returns. We cover return costs for confirmed faults, delivery damage, or incorrect items.
Original shipping fees are nonrefundable for change-of-mind returns, except where required by law.
Damaged or Incorrect Items
Contact us promptly with a description and photos, if possible. We will arrange an appropriate replacement or refund.
Refunds and Exchanges
We will email you after inspecting your return. Approved refunds, including applicable sales tax, are issued to your original payment method within seven business days. Bank posting times may vary.
Exchanges depend on availability.
Your Rights
This policy does not limit your statutory consumer rights.